What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.
To start a return, please can contact us at email@example.com so we can assess the situation and send you instructions.
Returns: 2935 Old Highway 43 S, Springfield TN 37172, United States
Do you offer exchanges?
Please contact us with your issue and we will deal with each situation accordingly. Our priority is happy customers!
How fast do you ship?
Unless we notify you otherwise, we ship within 48 hours. Orders placed on the weekend will be shipped on Monday. Smaller orders are shipped USPS, larger boxes are shipped UPS.
You will receive a fulfillment email with a tracking number when the item has shipped.
Why does my product look slightly different than the photo online?
Each individual cork oak tree is as unique as a fingerprint, and there are natural variations in the cork patterns and colorings. This may result in slight differences in what is pictured and what you receive.
How do I clean and take care of cork items?
Cork is washable. While the fabric itself can be put in the washing machine, we do not advocate this your finished bag! we do, however, suggest that you keep your cork piece clean and looking new by cleaning it regularly either with a baby wipe, (best for printed cork fabric), or a damp sponge. On the natural colored cork, even a mild dish soap is perfectly safe.
Are all your products made in Portugal?
It is common for many manufacturers to harvest their cork in Portugal and then send the materials to China for assembly. However, all Brili Joi cork products are 100% harvested and assembled in Portugal. We maintain personal relationships with the small manufactures and families who produce our goods.